Reviews for Steam Sweepers Rug Cleaning

• Reviewed By: Anna L.
• Location: Anacortes, WA
• March 11th, 2014
• This review was copy/pasted from:
  
• Original Review Link: https://www.yelp.com/biz/steam-sweepers-bellingham-9?hrid=gTJrOHPQyFkJBoJNmeyBwQ&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)

• Comment: Before calling Steam Sweepers I had called a different carpet cleaning service and was told their service would be able to clean my rug and permanently remove the unpleasant odor of a synthetic coming from it.
  As a result of this response I decided to get a second opinion and called Steam Sweepers. Art (the owner) was able to answer my call immediately. He said he would call me back shortly because he was presently busy with another customer on the phone. He returned my call promptly. He demonstrated reliability with great phone communication.
  I explained to Art I had a 9'x12' tufted wool rug which began smelling of a strong odor of synthetic rubber. I asked if he would be able to clean my rug to remove the smell. I told him I thought the odor was coming from the non-skid rug pad, and not the rug. Art said the odor wasn't originating from the pad but was coming from the rug itself. Art informed me, although my rug's label said 100% wool, some rugs with defective backings (undersides) were originally made improperly with a particular bad batch of latex adhesive, As a result of this, sometimes they will emit an odor when the carpet ages. He was very honest with me and said unfortunately cleaning would not remove the odor.
  I thanked Art for his knowledge and integrity. He saved me from the cleaning expense and further problems with my rug. It was my first time I called Steam Sweepers, and I was given clearly understood answers to my rug questions. I also appreciate Art did not make any sales attempt at pressuring me into having my other rugs or carpets cleaned. Art had nothing to gain from my call but he took the extra time to assist me with his valuable knowledge.
  
  I followed up the phone call and contacted the high end store where I purchased the rug. The furniture/ design store confirmed Art's diagnosis. The store said they will provide me a new replacement rug for free, due to the defect.
  The store no longer sells rugs with this latex issue.
  
  Thanks to Art again. I would have never thought of contacting the store where I purchased the rug because my rug was a few years old and I didn't know it was defective.
  
  Art not only knows about proper cleaning procedures but also knows about rug construction, and it allowed me to move forward with a positive solution. When the time comes for my other rugs and carpeting to be cleaned Steam Sweepers has earned my trust to provide the reliable and appropriate cleaning service.
  
  Nancy M.
  Anacortes, Wa
• Overall Rating