Comment: I own Airbnbs and furnished rentals, and have a lot of rugs with high traffic use. I have used steam sweepers for a minimum of 10 rugs, all different types from shaggy Moroccan to stained silky Orientals- different sizes- 10x8 to small entryway runners. I am always 100% impressed with customer service, and the finished product of a clean, stain free rug. I have no notes. HIGHLY recommend!